Executive Office of Technology Services and Security (EOTSS) - MA

The Executive Office of Technology Services and Security (EOTSS)—MA’s lead IT and digital services agency—is seeking highly qualified interns for summer 2020 in EOTSS’s Office of Strategy Management. As the Commonwealth’s newest executive body, we have a bold agenda to modernize and secure technology for our workforce and for the 7 million constituents of our great state.

The Office of Strategy Management is a team of strategy consultants, project managers, and communications experts who oversee performance management and implement cross-functional initiatives on behalf of EOTSS’ executive team. Interns will be exposed to a wide range of senior leaders and strategic projects that aim to take the skills they have learned in the classroom and put them to work on mission-critical tasks. This includes stakeholder management, business process redesign, financial modeling, strategic communications, and operations management.

Past intern projects include:

  • Supporting the implementation of the new Paid Family and Medical Leave program, including intense subject matter research, business process mapping, requirements gathering from agency partners, data normalization and analysis, project reporting, and procurement document drafting.
  • Data analysis and executive level reporting of VPN usage among EOTSS employees and vendor billing in conjunction with our Telecommunication Modernization Initiative.
  • Developing performance management dashboards and programs that help use data to measure and manage our operations.
  • Developing and executing on a strategic communications plan for the rollout of a new IT support system to thousands of customers in different agencies.
  • Transferring defunct computing infrastructure to municipalities in need of those resources.
  • Researching cybersecurity best practices—laws, policy, training, software, etc.—from other states.
  • Diving into operations projects to identify how to more effectively serve our customers.

Qualifications

  • Interpersonal communication
  • Writing skills
  • Stakeholder management
  • Process mapping
  • Excel data analytics
  • Reporting (e.g. PPTs with charts)
  • Problem-solving
  • A can-do attitude

A background in technology is not required for this position, but eagerness to learn, emotional intelligence, and ability to leverage multiple skill sets are.

 

2019 Intern Reflection

This summer I was given the opportunity to work for the Executive Offices of Technology Services and Security, a relatively new secretariat within the state government of MA, which serves as an oversight agency over the rest of the state bureaucracy. While previously known as MassIT, it now holds the motto "Get Secure, Get Digital" which shows its vision of having a more secure, more modernized, and more efficient Commonwealth.

Despite what the name suggests, a background in IT and technology is not needed. Rather, a passion and willingness to learn are sufficient. This summer I worked primarily with procurement, learning from various legal experts, consultants, and other subject matter experts as together we implemented the first phase of an important project for both the Commonwealth and constituents. I also was able to work with projects which did not directly impact constituents, but was geared towards improving the efficiency of technology. Ultimately, this summer I was able to enjoy working with amazing people, learning about a vast variety of fields, and increase my knowledge of public service.

Yijiang Zhao '22

2018 Intern Reflection

This summer I was able to work for the Commonwealth of MA’s lead IT and digital services agency, the Executive Office of Technology Services and Security (EOTSS). EOTSS is a relatively new agency, having just been formed within the last three years. Their motto is "Get Secure. Get Digital" with a goal of modernizing and securing technology for the different branches of the Executive Office as well as for the 7 million constituents of this great state. I worked for their Office of Strategy Management, a team of strategy consultants, project managers, and communications experts with an overall goal of solving problems, meeting project deadlines, and cutting down on costs.

Given the multiple sectors this internship involved, technology, finance, consulting, and government, I was exposed to individuals with varied skill sets and backgrounds. Some came from government work, others were more technology-oriented, but all were deeply passionate about doing their best for EOTSS and the Commonwealth as a whole. I was assigned a variety of projects to oversee with the biggest three being managing communications for the Commonwealth's roll out of cloud mailbox migrations, conducting research on the various roles EOTSS plays throughout the Commonwealth, and making a standardized process for the procurement and roll out of other cloud products and services. There were other smaller projects including doing research on procurement for cloud-based unemployment insurance for the state. There was no one "typical" day-to-day for me as the projects could move from the design phase where research was the focus, to more operationalized and more action-based. I am ultimately interested in studying computer science, but a background in technology and IT are not required for this position. Being a fast-learner, basic research skills, and being willing and eager to learn were the most important skills I used while working this summer.

Festus Ojo '21

Boston, MA / Cambridge, MA