The Office of Strategy Management under the Executive Office of Technology Services and Security (EOTSS)
LOCATION: Boston, MA
Our office is able to host a REMOTE OR IN-PERSON intern (depending on mutual preference).
TIME ZONE: ET
WORKING HOURS: There is flexibility regarding which hours the intern works.
INDUSTRY: Federal / State / Local Government
ABOUT US: The Executive Office of Technology Services and Security (EOTSS)—Massachusetts’ lead IT and digital services agency—is seeking highly qualified interns for summer 2022 in EOTSS’ Office of Strategy Management. We are a team of strategy consultants, project managers, and communications experts who support EOTSS’ bold agenda to modernize and secure technology for our workforce and for the 7 million constituents of our great Commonwealth. We work across secretariats, agencies, and departments to empower government employees with the right technology, systems, and processes to provide modern constituent services. Our goal is to engage early and help our partners define clearly the problems they face so that we can invest in the right solutions and improve outcomes. Our team was instrumental in launching the Massachusetts paid family and medical leave program in January 2021, bringing paid leave benefits to 3.7 million workers in Massachusetts for the first time. We are currently helping stand up the Peace Officers Standards and Training Commission, newly created as part of the 2020 criminal justice reform bill, and helping the Department of Housing and Community Development modernize how they deliver financial assistance to tenants and homeowners in need.
RESPONSIBILITIES & PROJECTS: Interns will be exposed to a wide range of senior leaders and strategic projects that aim to take the skills they have learned in the classroom and put them to work on mission-critical tasks. Potential responsibilities include stakeholder management, business process redesign, financial modeling, strategic communications, and operations management.
Past intern projects:
- Supporting the implementation of the new Paid Family and Medical Leave program, including intense subject matter research, business process mapping, requirements gathering from agency partners, data normalization and analysis, project reporting, and procurement document drafting.
- Data analysis and executive level reporting of VPN usage among EOTSS employees and vendor billing in conjunction with our Telecommunication Modernization Initiative.
- Developing performance management dashboards and programs that help use data to measure and manage our operations.
- Developing and executing a strategic communications plan for the rollout of a new IT support system to thousands of customers in different agencies.
- Transferring defunct computing infrastructure to municipalities in need of those resources.
- Researching cybersecurity best practices—laws, policy, training, software, etc.—from other states.
- Interpersonal communication
- Writing skills
- Stakeholder management
- Process mapping
- Excel data analytics
- Reporting (e.g. PPTs with charts)
- A can-do attitude
SPECIALIZED SKILLS: A background in technology is not required for this position, but eagerness to learn, emotional intelligence, and ability to leverage multiple skill sets are.
WORK ENVIRONMENT: Typically, the interns’ daily schedule will include a morning check-in with their manager to set the agenda for the day, afternoon co-working sessions to spot additional work or issues, and an end-of-day debrief. The intern will also attend meetings and videoconferences with organizational leadership and clients to update on progress and stay informed on work opportunities. More generally, the Office of Strategy Management maintains biweekly team check-ins, but team members are always available through enterprise-wide IM platforms such as Microsoft Teams or Slack. Whether our interns want to ask clarifying questions or learn more about business analysis or government work, we are all readily accessible. EOTSS usually plans for an intern cohort across multiple other teams. Depending on the mix of in-person vs. remote work across the organization this upcoming summer, our interns can expect more programming and networking through the cohort.
EQUIPMENT & SOFTWARE: Access to high-speed Wi-Fi, Personal laptop, Microsoft Office (Word, Powerpoint, Excel)
2021 Intern Reflection
I’ve had an incredibly fulfilling experience as a strategy intern with the Massachusetts EOTSS team this summer! At the beginning of my internship I was welcomed with many meetings with members of the team and gained knowledge of their roles and high-impact projects with departments in the Commonwealth. Being able to help on projects regarding the Municipal Police Training Committee, Police Officer Standards and Training Council, and Department of Housing and Community Development has helped me not only grow as a team member and develop better strategy skills, but to grow as a constituent with the goal to contribute to more projects in my home state. Working with the team on projects is never monotonous, and I’ve felt tremendous amounts of support from everyone. I’m glad to have met the team and look forward to working with them the rest of the summer!
- Ezenia Diaz-Lembert
2020 Intern Reflection
I have been fortunate to spend my summer interning for the Strategy Department at the Executive Office of Technological Services and Security (EOTSS), where I’ve joined a close-knit group of problem-solvers dedicated to effecting change in Massachusetts. While the office has been remote, the Strategy team has made me feel incredibly welcome and I have participated in calls with members from different branches within the Commonwealth.
As a Strategy Intern, I have been mainly working on implementation strategy for the Massachusetts Paid Family Medical Leave. This includes project management, interpreting policy regulations, business planning, and technical troubleshooting. I would highly recommend this internship to anyone who is interested in learning about the interplay of the public and private sectors, and believe that the skills learned will be helpful in everything from understanding welfare programs to working in business development positions.
-Ellie Grueskin '22
2019 Intern Reflection
This summer I was given the opportunity to work for the Executive Offices of Technology Services and Security, a relatively new secretariat within the state government of MA, which serves as an oversight agency over the rest of the state bureaucracy. While previously known as MassIT, it now holds the motto "Get Secure, Get Digital" which shows its vision of having a more secure, more modernized, and more efficient Commonwealth.
Despite what the name suggests, a background in IT and technology is not needed. Rather, a passion and willingness to learn are sufficient. This summer I worked primarily with procurement, learning from various legal experts, consultants, and other subject matter experts as together we implemented the first phase of an important project for both the Commonwealth and constituents. I also was able to work with projects which did not directly impact constituents, but was geared towards improving the efficiency of technology. Ultimately, this summer I was able to enjoy working with amazing people, learning about a vast variety of fields, and increase my knowledge of public service.
Yijiang Zhao '22
2018 Intern Reflection
This summer I was able to work for the Commonwealth of MA’s lead IT and digital services agency, the Executive Office of Technology Services and Security (EOTSS). EOTSS is a relatively new agency, having just been formed within the last three years. Their motto is "Get Secure. Get Digital" with a goal of modernizing and securing technology for the different branches of the Executive Office as well as for the 7 million constituents of this great state. I worked for their Office of Strategy Management, a team of strategy consultants, project managers, and communications experts with an overall goal of solving problems, meeting project deadlines, and cutting down on costs.
Given the multiple sectors this internship involved, technology, finance, consulting, and government, I was exposed to individuals with varied skill sets and backgrounds. Some came from government work, others were more technology-oriented, but all were deeply passionate about doing their best for EOTSS and the Commonwealth as a whole. I was assigned a variety of projects to oversee with the biggest three being managing communications for the Commonwealth's roll out of cloud mailbox migrations, conducting research on the various roles EOTSS plays throughout the Commonwealth, and making a standardized process for the procurement and roll out of other cloud products and services. There were other smaller projects including doing research on procurement for cloud-based unemployment insurance for the state. There was no one "typical" day-to-day for me as the projects could move from the design phase where research was the focus, to more operationalized and more action-based. I am ultimately interested in studying computer science, but a background in technology and IT are not required for this position. Being a fast-learner, basic research skills, and being willing and eager to learn were the most important skills I used while working this summer.
Festus Ojo '21