City of Birmingham Mayor's Office



LOCATION: Birmingham, AL

INDUSTRY: Local Government

WORKING HOURS: The intern needs to keep the same business hours as our office.


ABOUT: MAYOR RANDALL L. WOODFIN Mayor Randall L. Woodfin’s philosophy of “putting people first” has guided his leadership. Revitalization of the city’s 99 neighborhoods is his top priority. He is focused on enhancing education for young people, fostering a climate of economic opportunity for all residents, and leveraging public-private partnerships to make the city the best version of Birmingham it can be. His vision to create new education and career opportunities for students led to the Birmingham Promise, a public-private partnership that provides apprenticeships and tuition assistance to cover college costs for Birmingham high school graduates. Mayor Woodfin led a regional effort to invest in the renovation and expansion of the Birmingham-Jefferson Convention Complex, making the city an emerging destination for sports and entertainment. Through Pardons for Progress, he removed a barrier from employment opportunities and offered a second chance with the mayoral pardon of 15,000 misdemeanor marijuana possession charges dating back to 1990. He entered his second term as Birmingham’s 30th mayor on November 23, 2021. A graduate of Morehouse College and Samford University’s Cumberland School of Law, he previously served as president of the Birmingham Board of Education. PROCESS IMPROVEMENT Director of Process Improvement Alicia Lumpkin leads the City’s efforts to improve customer service across all aspects of the enterprise. Currently overseeing updates to the City’s 311 experience, Ms. Lumpkin is also teamed with the Civic Design Team and colleagues across departments to evaluate the City’s business licensing experience and prototype a range of solutions for better serving businesses through tax and licensing, permitting, and other points of service.


Intern projects will focus on increasing the efficiency and effectiveness of city systems such as 311 and business licensing. Internship activities may include:

- Problem framing and research planning

- In depth research and synthesis, including qualitative and quantitative analysis

- Generating new ideas

- Prototyping, testing, and learning

- Drafting implementation plans Interns may also collaborate with the Civic Design Team on additional projects related to government performance and innovation.

SPECIAL SKILLS: Statistical & Data Analysis, Qualitative Research

WORK ENVIRONMENT: Interns will gain exposure to the inner workings of city government, lending their insight and entrepreneurial spirit to the formation and implementation of city policies and programs. Every day in City Hall is different, and interns will experience that variety firsthand, from conducting field research and analyzing data to facilitating brainstorms and attending City Council meetings. This summer is an exciting time to be in Birmingham, as the city is hosting the World Games, an 11-day international multi-sport event organized with the support of the International Olympic Committee. Held from July 7-17, 2022, an anticipated 3,600 elite athletes from over 100 countries will compete for gold in more than 30 of the fastest growing sports in the world. (

EQUIPMENT & SOFTWARE: Personal laptop, Web Camera, Microsoft Office (Word, Powerpoint, Excel)